Analysis of Digital Transformation Path of Service Industry

Abstract

This paper employs research methods such as literature analysis and comparative data analysis to explore primary pathways and safeguarding measures for digital transformation in the service sector. Through comparative analysis of three digital transformation pathways in the food delivery logistics industry—technological empowerment, process reengineering, and organizational-talent alignment—and by examining digital transformation in education and healthcare services, it reveals distinct characteristics of digital transformation. Education emphasizes the development of “online education + offline education,” while healthcare emphasizes the implementation path of “telemedicine + data-driven management.” The study also examines three support channels for safeguarding service sector digital transformation: government-level top-down policy design, enterprise-level leadership enhancement and talent cultivation, and industry-level standardization and collaboration. The findings encompass technological pathways and differentiate transformation approaches, institutional frameworks, and talent support systems. Technological advancement and organizational transformation mutually reinforce each other, necessitating distinct pathways for varying sector characteristics. Robust institutional frameworks and specialized talent development emerge as critical enablers for service sector digital transformation. The study concludes with three key findings and proposes corresponding recommendations.