Examining the Impact of Social Media Marketing on Consumer Purchase Intentions: Insights from Content, Influencer, and User-Generated Content Strategies
DOI:
https://doi.org/10.61173/j8xkez23Keywords:
Consumer Purchase Intention, Social Media, Content Marketing, Influencer Strategy, User-Generated Content (UGC), Brand CredibilityAbstract
How social media affect the customers behavior plays an essential role for enterprise who aiming to thrive in a competitive market under the rapid digital platforms development and increasing amount of time people spend online. Social media platforms are the main source of information, entertainment and interaction, as well as the significant tool of marketing and customer engagement. The article emphasizes multiple influences of social media to customer determination through analyzing content, influencer and user generated content (UGC) marketing. Content marketing involves generating valuable and pertinent information to engage and sustain a specifically targeted audience, whereas influencer marketing utilizes the influence and credibility of prominent figures to endorse products and brands. UGC, on the other hand, provides authentic, peer-driven content that resonates with potential customers. These strategies comprehensively enhance the brand reputation, emotional resonance and consumer trust to drive purchase decisions and facilitate success. The study reveals that effective social media tactics can improve customer engagement and credibility, further increase the purchase intention, and conversation. These findings underscore the importance of integrating comprehensive social media strategies into marketing plans to positively influence consumer behavior and achieve business objectives.
References
[1] Le D, Pratt M, Wang Y, Scott N, Lohmann G. How to win the consumer’s heart? Exploring appraisal determinants of consumer pre-consumption emotions. International Journal of Hospitality Management, 2020, 88: 102542.
[2] Jin SV, Ryu E. «Vanity fair on Instagram»: The roles of vanity, materialism, social comparison, Instagram usage intensity, and market mavenism in social commerce. Telematics and Informatics Reports, 2024, 14: 100133.
[3] Müller J, Christandl F. Content is king – But who is the king of kings? The effect of content marketing, sponsored content & user-generated content on brand responses. Computers in Human Behavior. 2019, 96: 46-55.
[4] Al Qudah DA, Al-Shboul B, Al-Zoubi A, Al-Sayyed R, Cristea AI. Investigating users’ experience on social media ads: perceptions of young users. Heliyon, 2020, 6(7).
[5] Syed TA, Mehmood F, Qaiser T. Brand–SMI collaboration in influencer marketing campaigns: A transaction cost economics perspective. Technological Forecasting & Social Change, 2023, 192: 122580.
[6] Qin M, Qiu S, Zhao Y, Zhu W, Li S. Graphic or short video? The influence mechanism of UGC types on consumers’ purchase intention—Take Xiaohongshu as an example. Electronic Commerce Research and Applications, 2024, 65: 101402.
[7] Lim JS, Zhang J. The impact of message appraisals of Dove’s Campaign for Real Beauty on information seeking and electronic word-of-mouth intentions of US female consumers. Telematics and Informatics, 2021, 61: 101594.
[8] Pathak AA, Kaushik K. Driving consumer engagement for digital payment brands: Content strategy on Instagram. Journal of Retailing and Consumer Services, 2024, 79: 103821.
[9] Rhee L, Bayer JB, Lee DS, Kuru O. Social by definition: How users define social platforms and why it matters. Telematics and Informatics, 2021, 59: 101538.
[10] Kent ML, Li C. Toward a normative social media theory for public relations. Public Relations Review, 2020, 46(1): 101857.
[11] Vo THG, Luong DB, Le KH, Huynh TMT. Investigating the impact of Facebook advertising features on consumer behavior. Marketynh i Menedzment Innovatsii, 2023, 14(3): 17-25.
[12] Wong B. Top social media statistics and trends of 2024. Forbes Advisor. May 18, 2023. July 26, 2024. https://www. forbes.com/advisor/business/social-media-statistics/.
[13] Rejeb A, Rejeb K, Appolloni A, Treiblmaier H, Iranmanesh M. Mapping the scholarly landscape of TikTok (Douyin): A bibliometric exploration of research topics and trends. Digital Business (Amsterdam), 2024, 4(1): 100075.
[14] Holliman G, Rowley J. Business to business digital content marketing: marketers’ perceptions of best practice. Journal of Research in Interactive Marketing, 2014, 8(4): 269-293.
[15] Tsiotsou RH, Hatzithomas L, Wetzels M. Display advertising: the role of context and advertising appeals from a resistance perspective. Journal of Research in Interactive Marketing. 2024, 18(2): 198-219.
[16] Schultz CD. The impact of ad positioning in search engine advertising: a multifaceted decision problem. Electronic Commerce Research, 2020, 20(4): 945-968. Dean&Francis
[17] Ji C, Mieiro S, Huang G. How social media advertising features influence consumption and sharing intentions: the mediation of customer engagement. Journal of Research in Interactive Marketing, 2022, 16(1): 137-153.
[18] Venciute D, Mackeviciene I, Kuslys M, Correia RF. The role of influencer–follower congruence in the relationship between influencer marketing and purchase behaviour. Journal of Retailing and Consumer Services, 2023, 75: 103506.
[19] Huang O, Copeland L. Gen Z, Instagram influencers, and hashtags’ influence on purchase intention of apparel. Academy of Marketing Studies Journal, 2020, 24(3): 001-014.
[20] The Impact of Digital Media Advertising on Consumer Behavior Intention: The Moderating Role of Brand Trust. Journal of Marketing and Consumer Research, 2020, 68: 004.
[21] Kurniadi H, Junaid Ali SR. The power of trust: How does consumer trust impact satisfaction and loyalty in Indonesian digital business? Innovative Marketing, 2023, 19(2): 236-249.
[22] Tsen WS, Cheng BKL. Who to find to endorse? Evaluation of online influencers among young consumers and its implications for effective influencer marketing. Young Consumers, 2021, 22(2): 237-253.
[23] Bahtar AZ, Muda M. The impact of user-generated content (UGC) on product reviews towards online purchasing: a conceptual framework. Procedia Economics and Finance, 2016, 37: 337-342.
Downloads
Published
Issue
Section
License
Copyright (c) 2024 by the authors.

This work is licensed under a Creative Commons Attribution 4.0 International License.
